Binghamton University Coordinator, EOP Academic Support Services in Binghamton, New York

Coordinator, EOP Academic Support Services



Locations:Binghamton, NY

Posted:Jun 13, '17


Ref. No.:02920


About Binghamton University:

Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by outstanding academics, facilities and community life - promotes extraordinary student success.

Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.

Job Description:

Budget Title: Staff Assistant (SL-2)

Salary: $40,000 - $42,000

Binghamton University is looking to hire a Coordinator of Academic Support Services to work in its Educational Opportunity Program (EOP). This position will assist in coordinating academic support services (e.g. academic tutoring and student development workshops), related instructional support programs, and other data-driven strategies to provide a positive impact on student success.

Binghamton University is committed to providing high quality academic support services and tutoring that enhances the academic success of its students, and empowers students to succeed and reach their full academic potential. To meet this goal, Binghamton's EOP Center provides tutoring services in various content areas; provides web-based tutorial support and basic computer skills instruction, and offers CRLA certification for new and continuing tutors on a year round basis.

Reporting to the Director of EOP, the Coordinator supervises professional staff and directs work operations to assist in the management and the ongoing development and improvement of three areas of instructional student support: Tutoring Support Services, Computer Center/Lab, and the CRLA Tutor Certification Program. The successful candidate will be responsible for the following duties:

  • Oversee the delivery of quality tutoring services and program in various content areas across the curriculum including math, reading, writing, sciences, foreign languages and a variety of other content areas.

  • Research instructional support models and implement new processes and best practices to improve the performance and quality of academic support services offered to students.

  • Oversee the CRLA Tutor Certification program. Lead CRLA tutor training each semester, including updating tutor training modules and tutor observations.

  • Work with instructors and campus administrators in implementing the program including marketing and enrollment; monitoring the use of curriculum and academic software, and assessing and evaluating tutor outcomes.

  • Coordinate the work of professional tutors and students including individual and group tutors, master tutors, and EOP front desk staff who are accountable for overseeing the day to day operations of the tutoring center and computer lab, and for providing quality tutoring and specified support services to students.

  • Establish performance measures, observe and evaluate performance of students who are seeking, as well as students who have completed CRLA certification, professional and peer tutors, and other academic support staff; implement action plans to address performance issues of individual staff.

  • Perform outreach to departments, faculty, and instructors to identify potential candidates for the roles of professional tutors, master tutors, group tutors and individual tutors.

  • Participate in the interviewing, selection, and hiring of instructors and all levels of tutors.

  • Facilitate on-going professional development training for tutors (both certified and non-certified) and front desk staff to ensure that center employees are equipped with the resources and tools needed to best serve students.

  • Collaborate with other University-sponsored tutoring support services.

  • Work with EOP professional staff in developing plans for intervention strategies to encourage "at risk" students, as informed by Binghamton University's early warning system and other leading risk indicators, in terms of providing priority tutoring and other support services to these students as needed.

  • Receive training in the conducting of student development workshops (e.g. time management, study skills, etc.).

  • Assist in developing and implementing key performance measures to evaluate the quality and effectiveness of tutoring programs and services, and to identify potential gaps in services.

  • Work collaboratively with public relations, marketing, and communications teams to promote academic support services and increase student awareness via social media, college website, and print materials.


  • A Bachelor's Degree from an accredited college or university in Education, Counseling, or a related field

  • A Master's degree is strongly preferred

  • Two years of work experience in student affairs, student development, or in a related area of higher education student services

  • Experience with tutoring or academic support services in a college setting is highly desirable

  • Experience working and interfacing with multicultural student population

  • Experience with budgeting and record keeping (e.g. time sheets, HR forms, etc.)

  • Ability to work in a fast-paced environment and multi-task

  • Proficiency in oral and written communication skills, public speaking skills, and the ability to lead group discussions and conduct workshops

  • Proficient in the use of Microsoft Office (Word, Excel, PowerPoint)

  • Core hours for this position are 11:00 AM - 7:00 PM, Sunday through Thursday

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University will be a tobacco-free campus effective August 1, 2017.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

Payroll information can be found on our website

Cover letters may be addressed "To the Search Committee."

Postings active on the website accept applications until closure.

For information on the Dual Career Program, please visit:

Application Instructions:

Deadline for Internal Applicants: June 27, 2017

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Persons interested in this position should apply online.

Please submit:

  • Resume,

  • Cover letter, and

  • Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents:

The State University of New York is an Equal Opportunity/Affirmative Action Employer. As required by title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.