Binghamton University Director of Operations and Infrastructure in Binghamton, New York

Director of Operations and Infrastructure



Locations:Binghamton, NY

Posted:Jun 13, '17


Ref. No.:00196


About Binghamton University:

Binghamton University is a world-class institution that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by outstanding academics, facilities and community life - promotes extraordinary student success.

Binghamton merges rigorous academics, distinguished faculty and state-of-the-art facilities to engage and challenge its 17,000 students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration and community service.

Job Description:

Budget Title: Associate Director of Computing Services (SL-6)

Salary: Commensurate with qualifications and experience

Binghamton University is seeking a collaborative, forward-thinking and service-oriented leader to oversee network and telecommunications, data center services and physical security within Information Technology Services (ITS). Reporting to the Associate Vice President for Information Technology and CIO, the Director of Operations and infrastructure participates in the development of strategic IT direction and assists with investment in and transformation of core IT technologies in support of institutional goals and the newly developed technology strategic plan for the University. This director is responsible for ensuring robust and reliable services for the University community, as well as embracing innovative and emerging technologies to forward research and pursue greater institutional efficiency. As a leader within ITS, this director holds fiscal responsibility and accountability for Operations and Infrastructure and a staff of over 20 full-time employees.

In addition:

  • Holds overall responsibility for all wired and wireless network operations, including the integration of network applications such as voice-over data, video surveillance and access control

  • Develops and implements maintenance and upgrades management plans

  • Ensures that network and telecommunication infrastructure, processes, and procedures are clearly documented and maintained

  • Oversees the development of business standards, technology standards, configurations, change management processes and best practices associated with assigned responsibilities

  • Manages contracts and vendors, including relationship management

  • Provides leadership to renew the physical infrastructure of University data centers and readies them to support expanding research computing capabilities, hybrid cloud computing and disaster recovery

  • Oversees the operations of access control, digital surveillance and other physical security programs, including appropriate records management

  • Provides direction and oversight for emerging physical security concerns, including emerging physical security technologies

  • Oversees the operations of University data center(s) including best practices, standards, operating agreements and service level agreements

  • Manages and enforces the access policies for the data center(s) to ensure appropriate security procedures and regulatory compliance is being maintained

  • Ensures that all chargebacks and revenue sources are self-sustaining and governed, responding to concerns in a timely manner

  • Consults with University representatives, and others as appropriate, to determine the requirements (e.g. safety) of users as related to Network, Operations, Physical Security and Telecommunication services, and advise community representatives on the direction and emphasis of these services

  • Participates in the preparation, maintenance, and periodic testing of the business continuity and disaster recovery plans, to ensure the continuity of computing and communication services in the case of an event that renders IT services inoperative

  • Performs long-term planning activities related to capital purchases, maintenance agreements, sourcing and technology development

  • Participates in IT governance activities


  • Bachelor's degree in computer science, information systems management, systems engineering or related fields is required; Master's Degree preferred

  • Minimum 5 years of experience with state-of-the-art networking technologies and architecture

  • Work experience in a higher education or a research environment

  • Approachable, collaborative and flexible

  • Creative, forward-thinking and innovative

  • Service-oriented

  • High standards of professional conduct

  • Demonstrated experience with contract and vendor management

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University will be a tobacco-free campus effective August 1, 2017.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at

Payroll information can be found on our website

Cover letters may be addressed "To the Search Committee."

Postings active on the website accept applications until closure.

For information on the Dual Career Program, please visit:

Application Instructions:

Deadline for Internal Applicants: June 27, 2017

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Persons interested in this position should apply online.

Please submit:

  • Resume,

  • Cover letter, and

  • Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents:

The State University of New York is an Equal Opportunity/Affirmative Action Employer. As required by title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.