Paper Alternative Solutions Customer Care Specialist/Bilingual(Spanish) in Endicott, New York

Customer Care Specialist Bilingual in Spanish

Job Number: PAS-CC

Description: Call Center

Using a computerized system, responds to customer inquiries in a call center environment.

May perform one or more of the following:

Responds to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches/resolves inquiries and logs customer calls.

Communicates appropriate options for resolution in a timely manner.

Informs customers about services available and assesses customer needs.

Provides functional guidance, training and assistance to lower level staff.

Provides assistance, training and troubleshooting support to lower level staff.

Schedules work to ensures accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution to problems.

Prepares standard reports to track workload, response time and quality of input.

Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness.

All other duties as assigned.

Location

Endicott, NY

Starting pay $11/hour

1st shift

Must be able to pass a drug screening and background check.

Paper Alternative Solutions Inc is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Job Type: Full-time

Salary: $11.00 /hour

Required education:

High school or equivalent

Required language:

Bilingual helpful but not required