Alorica Customer Service Representative - GRSI in Endicott, New York

Description:

Global Receivables Solutions, Inc. is a trusted provider of accounts receivable management and works to resolve overdue customer payments.

JOB SUMMARY

As a Customer Service Representative, your role is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

A strong relationship between our clients and their customers starts with you.

KEY JOB RESPONSIBILITIES

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

WHY JOIN US?

As an employee, you may receive:

Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs

Working with us means potentially having the freedom to explore all kinds of career options from customer service, collections, training, and tech support, to management, recruiting and more. We offer fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best.

Qualifications

JOB REQUIREMENTS

Minimum Education and Experience:

High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus

Knowledge, Skills and Abilities:

Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS

Work Environment

A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

About Alorica:

Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Job: Call Center

Location: New York-Endicott

Requisition ID: 121436