Empower Federal Credit Union Branch Supervisor - Johnson City, NY in Johnson City, New York
Role: To direct, mentor, schedule and evaluate teller-line staff to meet the needs of our members. Mission: Creating and maximizing value for the members who have entrusted their assets and information to us.
Motto: Dedicated to Member Service, Committed to Value.
Essential Functions & Responsibilities:
40% Schedules and monitors daily activities of tellers; hires, trains, directs, and evaluates employee performance within the department; recommends promotions, transfers and salary adjustments; identifies performance problems and takes action to correct, including termination; acts as back-up to Branch Manager during absences.
30% Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service; opens and processes new accounts, including savings accounts, business accounts, trust accounts, certificates, IRAs and checking accounts; handles requests in a professional, prompt and efficient manner; cross-sells credit union services.
10% Keeps informed of the latest changes in credit union policies and procedures relating to security, compliance, rates, and consumer protection laws.
10% Orders vault cash, fills and balances Cash Dispensing Machines (CDMs) and Teller Cash Recyclers (TCRs), handles and disburses cash to other MSRs, handles and disburses miscellaneous item sales to MSRs; assures that adequate supply of these items are kept (not excessive) to meet member needs (or demands), and prepares related reports as needed
5% Meets balancing requirements as outlined in the MSR Standards of Performance, and performs a variety of miscellaneous tasks including typing, filing, computer input, scanning and answering the telephone.
5% Performs other related duties as assigned; must be able to work flexible hours, including Saturdays, at any/all branch locations.
VEVRAA Federal Contractor
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